Frequently Asked Questions
Everything you need to know about your Evolv shopping experience.
What is Evolv's shipping policy?
We offer standard shipping globally, with free delivery on orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return an item?
If you are not completely satisfied with your purchase, you can return items within 30 days of delivery. All items must be unworn, unwashed, and have the original tags attached. Visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
Evolv accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the core of Evolv. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal impact on the planet.
Can I modify or cancel my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.